Instantaneous patient -2-doctor and doctor -2-doctor appointment scheduling

Problem we solve

Current workflow of appointment scheduling

  1. Appointments are scheduled by phone call while documents need to be sent via fax or mail
  2. On average a call takes 3-5 minutes but frequently multiple attempts are necessary
  3. Limited to office hours and telephone line capacity
  4. No realtime negotiation process in case of email inquiries or online forms – need for additional phone calls
  5. No established appointment pathway from hospital to primary physician

Pain-points of the current referral process

  • Office staff workload

    Large volume of phone calls from patients inquiring about appointments
  • Insufficient sharing of medical information

    Lack of secure means to provide existing medical documents prior to appointment
  • Limited availability

    Appointment scheduling only possible during office hours
  • Waste of resources

    Up to 25% rate of no shows due to lack of automatic patient reminders
  • Outdated communication technology

    Additional work load due inquires via emails and faxes


  • We provide you with full set of digital tools for best possible patient care.
  • Exchange all sorts of medical documents with your patients and speed up the admission process.
  • Our digital appointment booking system is designed for easy integration into your homepage. Unlike other providers, we give you complete control over your appointments and increase your brand visibility.
  • Extend your network by inviting referring doctors to schedule appointments for their patient in your practice.
  • MedRefer enables scheduling of all sorts of appointments 24/7 without additional workload.
  • Reduce no shows with automatic patient reminders
  • An easy to use administrative panel helps you better organize your practice and coordinate appointments.
  • Optimize patient care with additional modules like questioners, video consultations and customized health care apps.



  • Quickly accessible patient data
  • Intuitive design, aligned with commonly used e-mail software
  • Excellent appointment handling capabilities thanks to filters, tags and statuses
  • Integration with external calendars (e.g. Outlook)

Appointment form

  • Easy and intuitive appointment request form to speed up data entry
  • Automatic feedback on provider's availability hours
  • Integration possibilities with HIS and EMR systems

Security and Data

  • Secure access for authorized GP and Hospital staff
  • Secure data transmission and storage using proven communication and encryption technologies
  • Strict adherence to data protection regulations (GDPR)

Scale up your practice

Thanks to additional modules MedRefer can help you build and scale your online clinic
  • Easy to adjust and fully integrate system for automatic collection of medical interviews or PROMs
  • Customized and secure solution for video consultations
  • Dedicated mobile aps for extending patient care and promoting your brand

About Us

The core concept for this solution raised from necessity as doctors around the world are facing the same problem - how to conveniently and effectively schedule medical appointments for their patients? This led to the inception of MedRefer - a product born, developed and tested in a clinical environment. Our team understands the needs of the users and the complexity of the healthcare system. In addition to the high level of medical expertise and excellent technical skills the founder team has at their disposal a broadly diversified network of international healthcare and IT professionals focused on innovation and digitalization in medicine.
Piotr Gąsierkiewicz
Piotr Gąsierkiewicz
prof. Jędrzej Kosiuk
prof. Jędrzej Kosiuk
dr Sebastian Hilbert
dr Sebastian Hilbert

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